Engaged alumni, a thriving annual fund, regular major gifts, these are all highly visible signs of a healthy alumni/development program. The reality, though, is that the vast majority of what makes these successes happen lies behind the scenes where no one can see. Much like an iceberg, the bulk of what drives institutional advancement is largely hidden from view.
Here’s what a trip to Disney World taught me about delivering an exceptional level of service to alumni and donors.
Life is one indivisible whole, and to fragment it into discrete categories introduces a kind of needless schizophrenia. Instead of seeing work as this thing that is somehow at odds with everything else, we need to see what role it could/should play in enhancing all the other areas of life, so as to foster greater levels of happiness and fulfilment.